We'll Pay You! Oct 10th Original Post

I'm enjoying another night of work listening to people call in and ask for what type of deal they can get. What is it with everybody in today's world wanting a deal on absolutely everything? I had a guy just ask me on the phone what type of new deal he could get AFTER his 6 month promotion expired and he hadn't even signed up for service at all yet! I find this to be especially true on any type of large purchase. When I'm talking to a friend or anybody else who just bought a car, a house, even something smaller like a couch, it's never "We bought a couch." It's, "We got a good deal." Doesn't anybody just pay for something they want and move on? I can deal with investigating large purchases and paying a fair price if not a lower "good deal" price but for the love does everything have to be on some type of deal? Is the $5 savings per month worth the hassle of calling in each month to try to swindle some type of promotional price? Honestly, if you just built your phone/cable/internet/whatever price into your budget then you wouldn't have to worry about it. I think a main culprit is people are so maxed out on their limits that $5 really does make a difference on whether they can pay their monthly bills.

Anyways, i'm happily approaching the end of my time as a customer service rep for comcast and even after 3 1/2 years I am still AMAZED on a daily basis by 2 things: 1) how badly people want to feel they got a deal on anything and 2) how many people are late on their payments. It is so rare for somebody who is late on their payment to call in and pay off what they owe, it's always "what is the absolute minimum i can pay to get turned back on?" Insane! The thing is, i'm sure these people are doing the exact same thing with their gas, electric, and other bills. And they come from all over the state not just the stereotypical areas. I think people want to call in and when they ask what type of deal we can get them, they expect us to say, "Actually sir it's your lucky day we have this great new promotion where we pay you to take our service! Sign up today and you'll get checks in the mail instead of bills just for using our service!" Unbelievable!

So that was a fun rant and i could go on and on forever but i think i'll refrain for now.